Ticket Policy

Box Office

Our Box Office is located on the right side of BPACC's lobby and can be reached at (901) 385-5588. The Box Office is open from 10 AM to 2 PM, Monday through Friday. The Box Office reopens for walk-up ticket sales an hour prior to a performance.

Our Online Box Office can be found at https://bpacc.my.salesforce-sites.com/ticket/#/. Online ticket sales for an event close three hours prior to the performance time. After that time, any available tickets can be purchased in person at the Box Office starting one hour prior to the performance time.

All ticket sales are final. We do not offer refunds, resales, or exchanges for purchased tickets unless a performance has been canceled.

Accepted Payment Methods

The Box Office accepts cards, cash, and checks. As of the 2023-2024 Season, we no longer charge card processing fees. Whether you're buying tickets with a card, cash, or check, the price is the same.

Checks will not be accepted the week of a performance. Returned or bounced checks will incur a $20 fee.

Supported Delivery Methods

Tickets purchased in person at the Box Office may be printed, emailed, or designated as Will Call. Tickets purchased online or by phone may be emailed or designated as Will Call. 

If you choose email as your delivery method, your tickets will be sent as a PDF attachment from boxoffice@cityofbartlett.org. You may either print the attachment or present it on your cell phone. If you choose to present it on your cell phone, please make sure that your QR Code is visible.

Tickets designated as Will Call will be available an hour prior to the performance. To pick up your tickets, please provide your name at the Will Call table on the right side of the lobby.

Canceled or Rescheduled Performances

If a performance has been canceled or rescheduled, ticket holders will be notified via email. 

Refunds due to cancelation or rescheduling will be issued either to the card used for purchase or by a City of Bartlett check mailed to the address on file.

Third-Party Ticket Purchases

The only tickets valid at BPACC are those purchased through our Box Office, whether that is online, by phone, or in person. Our Online Box Office can be found at https://bpacc.my.salesforce-sites.com/ticket/#/.

Please be aware that all third-party ticket sales are unaffiliated with BPACC. Using a ticket reselling platform carries large risk and inflated pricing with no guarantee of admission.

Season Subscriptions and Discounts

When you buy tickets to at least five different shows at once, you'll become a Season Subscriber and receive 25% off the cost of tickets for the remainder of the season. If you are purchasing your subscription online, please make sure to enter the discount code PICK5 at the time of purchase as it will not be automatically applied.

Discounts are available for groups of 15 or more people. To purchase group tickets, please contact the Box Office or use discount code GROUP online.

Any discounts must be applied at the time of purchase. Discounts cannot be applied after an order has been placed. Discounts are not applied automatically.

If you experience any trouble with your discount code, please contact our Box Office before placing your order.